Troubleshooting a review
The results most likely to look wrong during a review, and the reason for each.
The store page lists many products to review
Shopify's demo products have no SKU. TaroStack matches by SKU, so each product stays under No SKU in Shopify until a person decides. Press Match on a product to make it an item. See Matching.
An item's count doesn't change in Shopify
Check that the item came from a matched variant. A row that says Shopify doesn't track its stock belongs to a variant with tracking turned off in Shopify, so Shopify has no count to change. Choose an item with a SKU and tracked stock, and allow up to a minute.
A count changed in Shopify didn't change TaroStack
TaroStack keeps its own count, so a change made in Shopify doesn't overwrite TaroStack's count. Press Check now on the store's page to list both counts. See Stock differences.
A product's new name didn't arrive
TaroStack receives an edit made in Shopify, but a matched item keeps the name it has in TaroStack.
Shopify won't refund with a restock
Shopify's refund screen offers no restock on a fulfilled order. Use Return on the order, then process the return and refund it with Restock ticked. See Returns and refunds.
A fulfilled order can't be cancelled
Shopify refuses to cancel a fulfilled order, so TaroStack never sees a cancellation for one. When you cancel an unfulfilled order in Shopify, TaroStack cancels the order too.
"What's low" finds nothing
A new store has no suppliers and no reorder points, so nothing is low. The answer is correct. Add both as described in Purchasing with TaroCore.
A batch makes no lot
A newly imported item isn't tracked by lot. Open the item, press More, choose Track this by lot, then press Track by lot. The next batch makes a lot. See Lots and expiry dates.
A recipe won't save
Batch makes shows 10 as a hint, but the box is empty until you fill it in. Enter a number and save again.
The trial or a plan page looks wrong
A development store is never charged. The plan and its allowances are on Settings › Billing, and changing the plan opens Shopify's approval page. See Plans and billing.
Anything else
Open Settings › Integrations, then Sync & jobs, to see what ran and what failed. Support is at tarostack.com/shopify/support.